How do I change my details in my SilkSilky Account?
To make changes to your personal information:
- Log into your account by clicking on the person icon in the top right-hand corner of the page.
- Once you're logged into your account, you can make as many changes to your account information as you'd like:
- Password - When you click 'Change Password' you'll be asked to enter your old password and your new password. Make sure the new password you're entering is at least 8 characters long.
- Email address - Click 'My Details' and enter the email address you'd like to be contacted on.
- Delivery Address - Select 'Address Book' from the column on the left-hand side and 'Add New Address'. If this is your preferred delivery address, remember to set it as your default.
- Once you've made the relevant changes to your account information, remember to save them. Any changes you make to your account will not affect the details of any orders you've already placed.
I’ve forgotten my password
If you've forgotten your password, it's really simple to get back into your account.
- Head over to our sign in page.
- Follow the ‘Forgot your password?’ link and enter your email address.
- We'll then email you a link directly to your registered email address to reset your password.
Can’t find the email? We recommend checking your spam or junk folder.
I’m having some technical difficulties with My Account
You must sign in to your account if you want to see or track your orders. Make sure you are using the same email address and password you registered with.
If you can't remember your password, follow the 'Forgotten your password?' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
Please note: if you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
If you’re able to log into your account but can’t access pages such as ‘My Account’ and ‘My Orders’, you’ll need to check that your device clock is accurate. For security reasons, if your device clock is fast, you won’t be able to access your ‘My Account’ pages.
If after this you still can't sign in, contact our Customer Care team and provide as much info as you can about the issue, including screenshots of any error messages you received and descriptions of what you’ve done to try and fix the issue.
I want to delete my account with SilkSilky
Remember, you won’t be able to reverse deleting an account.
If you’d rather take a break and unsubscribe from our newsletters and updates, follow this link for more info.
If you’ve decided that you want to delete your account with us, here’s how to do it:
please get in touch with our Customer Care team and confirm at least two pieces of the following information:
- Your date of birth;
- Your billing address;
- Your registered email address.
Once you have confirmed this, we’ll be able proceed with deleting your account.