Address Change and Order Redirection Policy at SILKSILKY

Welcome to SILKSILKY, where we prioritize professionalism and respect in all our interactions. We understand that sometimes circumstances change, and you may need to update your shipping information after placing an order. This article outlines our policies regarding address changes and order redirection to ensure a smooth and efficient delivery process.

How to Change Your Shipping Address

If you realize that you need to update your shipping address, please contact us as soon as possible. You can do this by clicking here to reach our customer service team or by using our live chat feature. Our team is ready to assist you with your 'changing address' request.

Important Note:

• Timing is Key: We can only update your shipping address before the order has been shipped. Once the package is in transit, changes cannot be made.
• Complete Information: Ensure that your address is complete and correct, including any apartment, suite, or room numbers, to avoid delivery issues.

Redirecting Orders After Shipment

Once your order has been shipped, it enters the logistics and handling phase, making it challenging to alter the shipping details. Here’s what you need to know:

Valid Original Address

• Delivery to Provided Address: If the original address you provided is valid, the parcel will be delivered there.
• Redirection Options: If you wish to redirect the package after shipment, we recommend contacting your local post office upon its arrival. They may be able to assist you with forwarding or redirecting the package to a new address.

Invalid Original Address

• Undeliverable Packages: If the original address is invalid, the package will be deemed undeliverable and returned to our warehouse.
• Next Steps: In such cases, please contact our Customer Care Team with your order number. We are committed to assisting you in resolving the issue and ensuring you receive your order.

Contacting SILKSILKY

For any further assistance or inquiries, please do not hesitate to reach out to our Customer Care Team. We are here to provide support and ensure your experience with SILKSILKY is seamless and satisfactory.

Thank you for choosing SILKSILKY. We appreciate your understanding and cooperation in adhering to our address change and order redirection policies. Your satisfaction is our top priority, and we are always here to help! 😊

For more information, visit our store.