Delivery

• Can I have my parcel shipped to a business address?

  Shipping Information for SILKSILKY Customers At SILKSILKY, we understand the importance of receiving your orders conveniently and securely. To accommodate your needs, we offer flexible shipping options. Below, you'll find detailed information about our shipping policies, ensuring your shopping e...

• Can I redirect my order to a different address?

  Address Change and Order Redirection Policy at SILKSILKY Welcome to SILKSILKY, where we prioritize professionalism and respect in all our interactions. We understand that sometimes circumstances change, and you may need to update your shipping information after placing an order. This article out...

• Do you ship parcels to FPO military addresses?

  Shipping Policy Update: Delivery to FPO Military Addresses At SILKSILKY, we are committed to providing our customers with the highest level of service and quality products. We understand the importance of reaching all our valued customers, including those serving in the military. However, we reg...

• How much does shipping cost?

  Shipping Information for SILKSILKY At SILKSILKY, we are committed to providing our customers with a seamless shopping experience, which includes transparent and straightforward shipping options. Whether you're purchasing a luxurious silk item for yourself or as a gift, we ensure that your order ...

• If my order is delayed, what should i do?

  At SILKSILKY, we understand that receiving your order in a timely manner is crucial. We strive to ensure that all packages are processed and shipped according to the delivery timeframes associated with your chosen shipping method. However, occasionally, unforeseen circumstances may cause delays. ...

• My package went missing. Help!

  Lost Package? Here's What You Need to Know At SILKSILKY, we understand that receiving your order is an exciting moment. However, sometimes things don't go as planned, and packages can be marked as "Delivered" even when you haven't received them. We're here to provide you with guidance on what to...

• What happens to my order if I'm not in when it arrives?

  Delivery Information for SILKSILKY Customers At SILKSILKY, we prioritize ensuring that your shopping experience is as seamless and enjoyable as possible. We understand that life can be busy, and being available to receive your package isn't always feasible. Here's what you need to know about our...

• What shipping methods do you have for the US?

  Shipping Information for SILKSILKY Customers in the US At SILKSILKY, we understand the excitement of receiving your order promptly, especially when it’s for a special occasion. Our commitment to professionalism and respect ensures that your shopping experience is seamless from start to finish. B...

• Where is my order?

  SILKSILKY: Your Guide to Tracking and Receiving Orders Welcome to SILKSILKY, where we prioritize professionalism and respect in all our interactions. We understand that waiting for your order can be an anxious time, and we're here to make the process as seamless as possible. This guide will help...

• Which countries do you ship to internationally?

  Shipping and Delivery Information for SILKSILKY Welcome to SILKSILKY, where we are committed to providing you with the finest silk products delivered right to your doorstep. We understand that receiving your purchase promptly and safely is important to you, and we are here to ensure a smooth and...

• Why aren’t some of your delivery options available?

  SILKSILKY: Delivery Information and Updates Welcome to SILKSILKY, where we prioritize professionalism and respect in all our interactions. As a valued customer, we want to keep you informed about our current delivery processes and any changes that may affect your shopping experience with us. Cu...

• Why has my order been returned to SILKSILKY?

  What to Do If Your Order is Returned to SILKSILKY At SILKSILKY, we are committed to ensuring that your shopping experience is seamless and satisfying. However, there are occasions when orders may be returned to us by our delivery partners. Below, we outline the common reasons for returns and the...

• Why is the tracking number not working?

  What to Expect After Placing an Order Once you place an order with SILKSILKY, our team works diligently to prepare your package for shipment. However, it's important to note that there may be a delay in receiving updates from the shipping company. This is a normal part of the shipping process. ...

• Will I be charged a customs tax?

  Understanding Customs Charges for SILKSILKY Orders At SILKSILKY, we strive to provide a seamless shopping experience for our valued customers. Part of this commitment involves ensuring that you are well-informed about any potential customs charges that may apply to your order. Here's what you ne...