Lost Package? Here's What You Need to Know
At SILKSILKY, we understand that receiving your order is an exciting moment. However, sometimes things don't go as planned, and packages can be marked as "Delivered" even when you haven't received them. We're here to provide you with guidance on what to do in such situations.
Our Policy on Lost or Stolen Packages
It's important to note that once a courier marks a package as "Delivered," SILKSILKY is not responsible for lost or stolen items. However, we're committed to assisting you to the best of our ability in resolving any issues with your order.
Steps to Take When Your Package is Missing
- Check with Household Members: First and foremost, inquire with anyone in your household who might have received the package on your behalf.
- Ask Your Neighbors: Sometimes, couriers may leave packages with neighbors for safekeeping. A quick check next door could solve the mystery!
- Look Around Your Property: Couriers occasionally place packages in discreet locations to protect them from theft or weather. Check around your porch, behind planters, or near side entrances.
- Contact the Courier: If you still can't locate your package, reach out to the delivery service directly. They may have additional information about the delivery.
Insurance Claims
If you opted for shipping insurance when placing your order, we're here to help you navigate the claims process. Please contact our customer service team at Contact us page for assistance in filing a claim with the insurance company.
Our Commitment to You
While we can't be held responsible for packages marked as "Delivered," we're dedicated to providing you with the support and guidance you need. Our team is always ready to assist you in resolving any issues with your order.
Remember, at SILKSILKY, we value your trust and satisfaction. We're here to ensure your shopping experience is as smooth as silk, from click to delivery! 🎁✨
For any further questions or concerns, please don't hesitate to reach out to our customer service team. We're here to help!