Returns Policy
At SILKSILKY, we strive to provide products of the highest quality. However, if you find that a return is necessary, please review our policy below:
- Return Shipping Costs: Currently, we are unable to offer a free returns service. This means that return shipping must be covered at your own cost. We recommend using a standard shipping service that provides tracking to ensure a successful return.
- Product Quality Issues: If your return or exchange is due to product quality issues, please contact our customer service team. We will require proof of the issue, and once verified, we will refund your shipping fee. Please ensure you inform us of the shipping cost so we can process the refund accordingly.
How to Initiate a Return
- Contact Us: Before sending your item back, please reach out to our customer service team through our website SILKSILKY CONTACT US PAGE. Provide your order number and details about the product you wish to return.
- Prepare Your Package: Safely package the item you wish to return. Ensure it is in its original condition, with all tags attached.
- Choose a Shipping Service: Select a standard shipping service that offers tracking. This will help you monitor the return process and ensure it reaches us safely.
- Send Your Return: Once you have prepared your package and selected a shipping service, send the item back to the address provided by our customer service team.
- Refund Process: Once we receive your returned item and verify its condition, we will process your refund. If the return is due to a quality issue, remember to inform us of the shipping fee for reimbursement.
Exchanges
If you wish to exchange an item for a different size or color, please follow the same steps as outlined for returns. Once we receive your item, we will process the exchange and send out the new item promptly.
Contact Us
Should you have any questions or concerns about our returns and exchanges policy, please do not hesitate to contact us. Our professional and respectful team is here to assist you every step of the way.
Thank you for choosing SILKSILKY. We appreciate your understanding and cooperation in ensuring a seamless shopping experience. 😊
For more information, visit our website at SILKSILKY.
Dec 20, 2024