Returns & Refunds

  • Can I return items directly to your warehouse, office or physical store?

    Can I Return Items Directly to Your Warehouse, Office, or Physical Store? Currently, SILKSILKY does not accept returns directly to our warehouse, office, or any physical store without prior contact. To maintain a streamlined process and ensure that your return is handled promptly and efficiently...

  • Can I return only top or bottom of the pajama set?

    SILKSILKY Return Policy: Understanding Set Returns Welcome to SILKSILKY, where we prioritize quality and customer satisfaction in every product we offer. As a brand that values professionalism and respect, we aim to provide clear and comprehensive information about our policies to ensure a seaml...

  • Do you provide free return labels?

    Returns Policy At SILKSILKY, we strive to provide products of the highest quality. However, if you find that a return is necessary, please review our policy below: Return Shipping Costs: Currently, we are unable to offer a free returns service. This means that return shipping must be covered at...

  • How will I get my refund?

    The basics For returns from US or Puerto Rico, it can take up to 14 calendar days from the day after you dropped off your return for it to reach our warehouse and be processed (this depends on your carrier and the country you’re returning from). Returning from Canada or Mexico? Please note, thi...

  • I received the wrong,damaged or defective item, what should I do?

    Handling Incorrect Orders at SILKSILKY At SILKSILKY, we pride ourselves on delivering high-quality products and exceptional customer service. However, we understand that sometimes mistakes can happen. If you receive an incorrect item in your order, rest assured that we are committed to resolving...

  • I've sent out my return package. Now what?

    Awesome! Once you've sent out your return package, please provide the proof of shipment and tracking number to us. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.

  • What is your Returns and Refunds Policy?

    1. Returns & Exchanges We are bummed if you are not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandi...

  • What should I do if my package is missing an item or several items?

    What to Do If Your SILKSILKY Order Is Incomplete At SILKSILKY, we pride ourselves on delivering high-quality products and exceptional service. We understand that receiving your order promptly and completely is crucial for your satisfaction. However, there may be instances where you find an item ...

  • What would make my order ineligible for returns/exchanges?

    General Return and Refund Guidelines At SILKSILKY, we are committed to providing our customers with high-quality products. However, if you encounter a quality issue with your purchase, we are here to help. Please note the following guidelines: Hygiene Considerations: For hygiene purposes, we ca...

  • When will the exchanged items be shipped out?

    For exchange, the new items will be processed within 5 business days of receipt of your item(s). And for the estimated shipping time, please refer to the shipping time for the normal orders.

  • Why am I being asked to authorize my order?

    Order Authorization and Verification at SILKSILKY At SILKSILKY, we are committed to providing a secure and seamless shopping experience for all our valued customers. As part of our dedication to safeguarding your personal and financial information, we have implemented a robust fraud prevention s...