What to Do If Your Order is Returned to SILKSILKY
At SILKSILKY, we are committed to ensuring that your shopping experience is seamless and satisfying. However, there are occasions when orders may be returned to us by our delivery partners. Below, we outline the common reasons for returns and the steps you can take to resolve the issue.
Common Reasons for Returned Orders
- Package Refusal: If the recipient refuses the package upon delivery, it will be returned to us.
- Access Issues: Our delivery partners may have encountered problems accessing the delivery address after several attempts.
- Incomplete Address: An incomplete delivery address can lead to the package being returned.
- Damage in Transit: If the package is damaged during transit, it may be sent back to us.
- Uncollected Orders: Orders not collected from the pickup point within 10 days of delivery will be returned.
Next Steps
We apologize for any inconvenience caused by the return of your order. If you still wish to receive your items and they are available in stock, we recommend placing a new order. Ensure that the delivery address provided is complete and accessible to our delivery partners.
Processing Time for Returns
Please allow up to 10 working days (excluding weekends and bank holidays) for your package to be delivered back to our warehouse and processed. During this time, our team will ensure that the items meet our original condition and fair use policies.
For more detailed information, please review our Returns Policy.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer service team. We are here to help and ensure that you have a positive experience with SILKSILKY.
Thank you for your understanding and patience. We value your business and look forward to serving you better in the future.
Visit us at SILKSILKY for more information and to explore our latest collections.