What to Do If There's an Issue with Your SILKSILKY Item
At SILKSILKY, we pride ourselves on delivering high-quality products that meet your expectations. However, we understand that sometimes things don't go as planned. If you encounter any issues with your item, we are here to assist you promptly and professionally.
Faulty Items
If you discover that your item is faulty, please take the following steps to ensure a smooth resolution:
- Return the Item: Initiate a return as soon as possible. When selecting the reason for your return, make sure to choose ‘Faulty/Broken’. This helps us process your request efficiently. For detailed instructions on how to return an item, please visit our Returns Page.
- Unreturnable Condition: If you are unable to create a return or if your item is in an unreturnable condition, please reach out to our Customer Care team. You can contact them here and provide a photo of the faulty item. Our team is committed to assisting you and will guide you through the next steps.
- Wear and Tear: Please note that all returned items are inspected. Items that show signs of wear and tear, as opposed to a manufacturing fault, may not be eligible for a refund.
Incorrect Items
Receiving an incorrect item can be frustrating, and we aim to rectify such issues swiftly:
- Contact Us: If you have received an item that is not what you ordered, please contact our Customer Care team immediately to obtain authorization for the return. This ensures that we can address the issue without delay.
- Return Process: For guidance on how to return an incorrect item, please refer to our returns page.
Our Commitment
At SILKSILKY, we are dedicated to providing exceptional customer service with professionalism and respect. Your satisfaction is our priority, and we are here to help resolve any issues you may encounter.
For any further assistance, do not hesitate to contact our Customer Care team. We appreciate your understanding and cooperation in helping us maintain the quality and service standards you expect from SILKSILKY.
Thank you for choosing SILKSILKY. We look forward to serving you again soon! 😊