Order Issues

• Can I amend or cancel my order?

  SILKSILKY Order Cancellation and Amendment Policy Welcome to SILKSILKY, where we prioritize professionalism and respect in all our interactions. We understand that sometimes, changes to your order may be necessary. This article provides detailed guidance on how to cancel or amend your order with...

• How can I find my order information?

  How to Access Your Order Information with SILKSILKY When you shop with SILKSILKY, we aim to provide a seamless and satisfying experience. Whether you're checking on the status of your latest purchase or reviewing past orders, accessing your order information is straightforward. Here’s a comprehe...

• How do I modify my billing address or shipping address?

  Shipping Address vs. Billing Address When placing an order on our online store, you will encounter two types of addresses: the shipping address and the billing address. Understanding the role of each can help streamline your purchasing process. Shipping Address Purpose: This is the address whe...

• How do I use coupons or gift cards?

  Redeeming Coupons and Gift Cards Step-by-Step Instructions Browse and Select Your Products: Begin by exploring our exquisite range of silk products on our online store. Add your desired items to your shopping cart. Proceed to Checkout: Once you've selected all your items, click on your shopping...

• How long will it take for my order to arrive?

  Delivery Timeframes United States Customers Standard Shipping: If you opt for standard shipping, your order will typically arrive within 5-7 business days. Please note that this timeframe excludes weekends and public holidays. Express Delivery: For those who need their items sooner, express del...

• I placed an order on your website but I can’t see it in my account when I log in, why is that?

  Understanding SILKSILKY's Express Checkout Feature Welcome to SILKSILKY, where luxury meets convenience. Our goal is to provide you with a seamless shopping experience, whether you're purchasing our exquisite silk products or exploring our latest collections. One of the ways we enhance your shop...

• Something's wrong with my item, what should I do?

  What to Do If There's an Issue with Your SILKSILKY Item At SILKSILKY, we pride ourselves on delivering high-quality products that meet your expectations. However, we understand that sometimes things don't go as planned. If you encounter any issues with your item, we are here to assist you prompt...

• Why didn't I get an email about my order being shipped?

  Understanding SILKSILKY's Shipping Notification Process At SILKSILKY, we prioritize professionalism and respect in all our interactions, ensuring that your shopping experience is as seamless and enjoyable as possible. One of the key aspects of this experience is keeping you informed about the st...