General Return and Refund Guidelines
At SILKSILKY, we are committed to providing our customers with high-quality products. However, if you encounter a quality issue with your purchase, we are here to help. Please note the following guidelines:
- Hygiene Considerations: For hygiene purposes, we cannot accept returns or refunds for worn clothing unless there is a verified quality issue.
- Non-Returnable Items: The following items are not eligible for return, refund, or exchange:
- Items on clearance
- Gift cards
- Underwear and accessories, including face masks, eye masks, coverings, bras, and lingerie
- Customized items
Time Frame for Returns
- 30-Day Return Window: All return or exchange requests must be made within 30 days of the purchase date. Requests made beyond this time frame will not be eligible for a refund.
Purchase Source
- Authorized Purchases Only: Returns are only accepted for items purchased directly from SilkSilky. We cannot process returns or exchanges for items bought from third-party vendors or unauthorized websites. Be cautious of counterfeit SILKSILKY products sold on unauthorized platforms. If you have any doubts, please reach out to our Customer Care Team for verification.
Gifted Items
- Gifted Items Policy: Unfortunately, we cannot accept returns or exchanges on gifted items, as refunds can only be processed to the original payment source.
Customer Care and Support
We are here to assist you with any questions or concerns you may have regarding your purchase. Our Customer Care Team is dedicated to ensuring you have a positive experience with SILKSILKY. If you need clarification on any aspect of our return and refund policy, or if you suspect an item you purchased may not be authentic, please do not hesitate to contact us.
Thank you for choosing SILKSILKY. We appreciate your understanding and support as we strive to provide you with the best products and services. 😊
For more information, visit our online store or contact our Customer Care Team.